FAQs
All of the details you're just burning to know, and more! Who doesn't like FAQ's?Policies / Terms and Conditions
Click on any item below to see more details about our Policies, Terms and Conditions.
Billing Info & Payments
- Initial consultation is Free. Let’s talk so we can work together to accomplish your tasks
- One Hour Minimum is charged per invoice.
- Initial deposit of 50% is required prior to commencement of work and is non-refundable.
- Expenses are charged at actual cost with a receipt provided. Expenses that may be added to a client’s invoice include but are not limited to: postage, courier, photocopying, etc. and no expense will be incurred without prior authorization.
- Hourly Package Invoices will be created and sent out within the first 5 days of each month and payment is due on or before the 15th of every month.
- Package Priced Invoices will be created and sent out within the first 5 days of each month and payment is due on or before commencement of work done each month.
- Payment Options – Cheque within Canada, email transfer or Credit Card via our online payment system, Freshbooks
- A $45 late fee will be charged each month on all invoices not paid for by the end of the month in which the invoice was received.
- There will be a $45 charge for any NSF cheques.
Privacy
I acknowledge that during the course of my contract and my work assignments for you and/or your business, I will acquire information which is confidential to you and/or your business, or to related corporations, persons, or institutions, including but not limited to:
- product design and manufacturing information;
- all present and prospective customers, and related information;
- pricing and sales policies, techniques and concepts;
- secret or confidential information which you and/or your business obtains from third parties;
- all suppliers of you and/or your business;
- trade secrets;
- strategic planning;
- inventions;
- research data;
- papers;
- developments and conclusions; and
- information relating to your clients or staff.
I acknowledge and agree that such information is the exclusive property of you and/or your business or such related party and that the information could be used to the detriment of you and/or your business. I therefore undertake to treat confidentially all such information and agree not to disclose any such information to any person either during the term of my contract under this Agreement (except as may be necessary in the proper discharge of my contractual obligations) or, at any time after the date of the end of our contract. I agree that upon completion of our contract, I will return to you all drawings, blueprints, records, software and data and other media that I may have taken possession of during my work assignment.
Fees
Referral Program
We want to be completely happy with the work that we do for you. And we want to know about it. Refer someone to Freedom Virtual Assistant and upon completion of a contract, Freedom Virtual Assistant will give you $40 off your next statement.
Testimonials
I knew I could count on Kim the second I started working with her! She is so quick to pick up new things, she dives right in and takes initiative; I don’t even have to think about whether the work getting done anymore, it just magically happens! Thank you, thank you Kim! You are a lifesaver for a busy entrepreneur.
Working with Kim is a breath of fresh air. She has great business acumen and is a great addition to our team. She is not afraid to learn new systems.
Working with Kim helps my business run smoothly. She is professional, friendly, prompt, and helpful. Worth every penny and more!
Kim is incredibly professional, reliable and has a great feel for customer service. I very glad that she is on my team.
Kim is doing a great job. She is very responsive and timely and has a lot of good suggestions. I love having her! 🙂
Kim is always ready to help by taking admin tasks off my plate, so I can focus on my core service – where I NEED to spend my time. She is friendly, hard-working, and thoughtful in how she works with me and my clients. My life is much less hectic thanks to her help.
Kim came to my rescue in my time of need! I was overwhelmed and juggling too many things at once. Kim’s organizational skills, work ethic, and professionalism are exactly what I needed. Thanks, Kim!
The setup process was super fast and Kim is great to work with. She is always cheerful and positive and gets back to me as promptly as possible. She has been super helpful for me as I transition my business and figure things out.
I am really happy working with Kim so far. Thank you!
All good – Kim is a lifesaver. Kim is an absolute pro. She picks things up quickly and so was invaluable right from day one. I don’t know what I would do without her – Thanks
Features and Benefits
A Virtual Assistant is an independent business assistant that will assist you in operating your business so you can focus on your business goals. We effortlessly assist where it’s needed customizing our support for your specific business needs. Freedom Virtual Assistant is committed to offering professional and competent service. We offer a dependable relationship with our clients that is valuable in maintaining a supportive and dedicated connection. Freedom Virtual Assistant helps Entrepreneurs and Real Estate Professionals build and prosper in their businesses while providing freedom to enjoy life.
